Operated by Body & Soul Assistance Limited

Body&Soul Assistance, Admin.

Requires improvementRated 3 Aug 2024Home care · Ilkley

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note7 Sept 2017
Confidentiality of records
Note7 Sept 2017
Person-centred support and independence
Note7 Sept 2017
Dignity and respect

effective

Note7 Sept 2017
Nutrition and health care support
Note7 Sept 2017
Supervision and appraisal
Note7 Sept 2017
Staff training
Note7 Sept 2017
Mental Capacity Act compliance

Other

Note8 Mar 2024
The provider understood their responsibilities under the duty of candour.
Note8 Mar 2024
The provider worked in partnership with health care professionals to ensure person-centred care.
Note8 Mar 2024
The person in receipt of services told us they received person-centred care, meeting all their needs, with a positive and open culture.
Note8 Mar 2024
The provider was working in line with the Mental Capacity Act; the person was offered choices and supported to make everyday decisions.
Note8 Mar 2024
Staff were following safe infection prevention and control practices.
Note8 Mar 2024

responsive

Note7 Sept 2017
Complaints handling
Note7 Sept 2017
Individualised care planning

safe

Note7 Sept 2017
Recruitment procedures
Note7 Sept 2017
Staffing levels
Note7 Sept 2017
Risk assessments

well_led

Note7 Sept 2017
Staff meetings and spot checks
Note7 Sept 2017
Leadership and staff support
Note7 Sept 2017
Governance and audit processes

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LS29 0NZ
Registered manager: Roberts, Penelope
Local authority: Bradford
Region: Yorkshire & Humberside
City: Ilkley
Last CQC check: 08/Mar/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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