Operated by Hawkinge House Limited

Hawkinge House

Requires improvementRated 4 Feb 2022Home care · Folkestone

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note2 Apr 2022
End of life care provided in partnership with community nurses, hospice teams and GPs
Note2 Apr 2022
Staff were recruited safely with appropriate DBS and reference checks
Note2 Apr 2022
Service worked in partnership with health and social care professionals; primary care team confirmed improvement
Note2 Apr 2022
Accidents and incidents analysed to identify trends and prevent recurrence
Note2 Apr 2022
Improved staff engagement and meaningful interaction with people
Note2 Apr 2022
Care plans were personalised, including life histories, likes and dislikes
Note2 Apr 2022
Robust infection prevention and control measures in place across all assessed areas
Note2 Apr 2022
Medicines were managed and administered safely in accordance with national guidelines
Note2 Apr 2022
Staff were knowledgeable about safeguarding and confident to report concerns
Note2 Apr 2022
Risk assessments were comprehensive and up to date with clear instructions for staff to mitigate risks
minormedication_management2 Apr 2022
At the last inspection we saw fridge temperatures were not always recorded. At this inspection this had improved but was still not consistent.
minorgovernance2 Apr 2022
These changes were still new when we inspected and needed more time to become embedded in the service.
moderateleadership2 Apr 2022
The service did not have a manager registered with the Care Quality Commission (CQC) and the CQC had not received an application at the time of this inspection
moderatecomplaints_handling2 Apr 2022
Relatives told us that some minor concerns they reported were not always addressed quickly... most relatvies reported things going missing... they had not taken any action and there had been no improv…

responsive

Note2 Apr 2022
End of life care and support
Note2 Apr 2022
Improving care quality in response to complaints or concerns
Note2 Apr 2022
Meeting people's communication needs
Note2 Apr 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note2 Apr 2022
Learning lessons when things go wrong
Note2 Apr 2022
Preventing and controlling infection
Note2 Apr 2022
Using medicines safely
Note2 Apr 2022
Staffing and recruitment
Note2 Apr 2022
Assessing risk, safety monitoring and management
Note2 Apr 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note2 Apr 2022
Working in partnership with others
Note2 Apr 2022
How the provider understands and acts on the duty of candour
Note2 Apr 2022
Engaging and involving people using the service, the public and staff
Note2 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements