Operated by 3HA Limited

3HA Care Services

GoodRated 22/10/2024Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note15 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Sept 2023
Staff support: induction, training, skills and experience
Note15 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Sept 2023
The registered manager worked collaboratively with external professionals and was responsive to feedback.
Note15 Sept 2023
Complaints were handled effectively with apologies made and improvements implemented.
Note15 Sept 2023
Staff felt well supported by management, describing an open culture with good communication.
Note15 Sept 2023
The service demonstrated compliance with 'Right support, right care, right culture' principles for people with a learning disability and autistic people.
Note15 Sept 2023
Infection control procedures were in place and staff had adequate PPE supplies.
Note

Note15 Sept 2023
End of life care and support
Note15 Sept 2023
Improving care quality in response to complaints or concerns
Note15 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Sept 2023
Meeting people's communication needs
Note15 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Sept 2023
Learning lessons when things go wrong
Note15 Sept 2023
Preventing and controlling infection
Note15 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Sept 2023
Staffing and recruitment
Note15 Sept 2023
Using medicines safely
Note15 Sept 2023
Assessing risk, safety monitoring and management

Note15 Sept 2023
Continuous learning and improving care; Working in partnership with others
Note15 Sept 2023
Engaging and involving people using the service, the public and staff
Note15 Sept 2023
How the provider understands and acts on the duty of candour
Note15 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements