Operated by Mrs Jean Chedalavada David-John

Care Assistance

GoodRated 15/12/2022Home care · Rotherham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jan 2022
Staff support: induction, training, skills and experience
Note25 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Dec 2022
Service operated within the principles of the Mental Capacity Act 2005.
Note15 Dec 2022
Well-led rating improved from Requires improvement to Good since last inspection.
Note15 Dec 2022
Care plans were developed with people's involvement and reviewed regularly.
Note15 Dec 2022
PPE was plentiful and infection control training was provided to staff.
Note15 Dec 2022
Manager had good oversight of incidents and made service changes when required.
Note15 Dec 2022
Safe recruitment practices including DBS checks and references prior to employment.

Note25 Jan 2022
End of life care and support
Note25 Jan 2022
Meeting people's communication needs
Note25 Jan 2022
Improving care quality in response to complaints or concerns
Note25 Jan 2022
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note25 Jan 2022
Learning lessons when things go wrong
Note25 Jan 2022
Preventing and controlling infection
Note25 Jan 2022
Staffing and recruitment
Note25 Jan 2022
Assessing risk, safety monitoring and management
Note25 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note25 Jan 2022
Using medicines safely

Note25 Jan 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note25 Jan 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Jan 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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