Operated by Bayrose Limited

Pathways Support

GoodRated 24/08/2022Home care · Portsmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

18 findings

Note12 Jan 2024
Good partnership working with health and social care professionals, recognised with a local learning disabilities team award
Note12 Jan 2024
Open management culture with accessible registered manager and positive staff morale
Note12 Jan 2024
Strong person-centred culture endorsed by people, families, and an external healthcare professional
Note12 Jan 2024
Robust quality monitoring systems introduced post-2019, covering medicines, care records, and infection control audits
Note12 Jan 2024
Effective infection control with PPE, hand hygiene promotion, and up-to-date policies
Note12 Jan 2024
Consistent, warm staffing with safe recruitment procedures including DBS checks and reference verification
Note12 Jan 2024
Risk assessments and care plans integrated and regularly reviewed, enabling safe independence
Note12 Jan 2024
Medicines management fully remediated since 2019 breach, with audits, competency assessments, and PRN guidance in place

Note12 Jan 2024
Learning lessons when things go wrong
Note12 Jan 2024
Preventing and controlling infection
Note12 Jan 2024
Staffing and recruitment
Note12 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note12 Jan 2024
Assessing risk, safety monitoring and management
Note12 Jan 2024
Using medicines safely

Note12 Jan 2024
How the provider understands and acts on the duty of candour
Note12 Jan 2024
Engaging and involving people using the service, the public and staff
Note12 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Jan 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info