Medcom Personnel Ltd

GoodRated 21/08/2021Home care · St. Albans

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

5 findings

Note21 Dec 2022
Sufficient staffing levels with adequate time allocated per care call
Note21 Dec 2022
Staff received a 13-week induction and role-appropriate training with mentorship and spot checks
Note21 Dec 2022
Overseas staff had appropriate checks and visas in place, with shadowing of experienced staff
Note21 Dec 2022
Recruitment processes including DBS checks were followed to ensure staff suitability before employment