Note29 Jan 2020
Medicines were managed safely with trained staff, clear instructions, and records reviewed by the registered manager
Note29 Jan 2020
People's dignity, privacy, and independence were respected and promoted by care staff
Note29 Jan 2020
The service collaborated effectively with external professionals including local authority commissioners, GPs, and consultants
Note29 Jan 2020
The registered manager was accessible, visited people regularly, and maintained a service improvement plan
Note29 Jan 2020
People were actively involved in planning and reviewing their care, with annual reviews and regular house meetings
Note29 Jan 2020
Mental Capacity Act principles were understood and applied, with best interest decisions and IMCA involvement where required
Note29 Jan 2020
Staff received regular training including specialist courses (e.g. autism) and had regular supervision meetings with their manager
Note29 Jan 2020
People felt safe with care staff and received consistent support from a stable staff team without reliance on agency workers
Note19 Dec 2019
Provider proactively engaged with local MP to secure appropriate care for a person when local authority services were not forthcoming.
Note19 Dec 2019
Robust governance systems including audits of care files, medicine administration, health and safety, and regular staff competency spot checks.
Note19 Dec 2019
Strong leadership praised by relatives, staff, and professionals; Registered Manager described as knowledgeable, supportive, and responsive.
Note19 Dec 2019
People were actively supported to develop independence, with goals around work, training, and volunteering included in care plans.
Note19 Dec 2019
Care plans were person-centred, reflecting individual cultural, religious, and communication needs including communication passports.
Note19 Dec 2019
Staff received effective induction, regular supervision, annual appraisals, and comprehensive hands-on training including condition-specific training.
Note19 Dec 2019
Medicines administered appropriately with competency checks every three to four weeks and random spot checks in place.
Note19 Dec 2019
Relatives felt people were safe and staff escalated concerns appropriately; safeguarding referrals made to relevant authorities when required.