Whitehaven Trust Limited

GoodRated 11 Nov 2022Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note11 Nov 2022
Exceptional staff support including help with housing during COVID-19 and team building events.
Note11 Nov 2022
Strong duty of candour awareness and clear incident/accident reporting processes.
Note11 Nov 2022
Manager hands-on, working alongside care staff and conducting home environment risk assessments.
Note11 Nov 2022
Effective infection control measures including PPE, staff testing and vaccinations in line with government guidelines.
Note11 Nov 2022
Positive, open culture with weekly staff meetings and regular feedback sought from people using the service.
Note11 Nov 2022
Robust quality assurance through regular scheduled audits identifying and acting on shortfalls.
Note11 Nov 2022
Consistent staff team with strong relationships; staff built good rapport including with internationally recruited workers.
Note11 Nov 2022
People felt safe; one person stated 'I very much welcome the staff visiting. I do feel safe with their presence.'