Note13 Dec 2022
The provider had worked in partnership with health professionals including GPs and pharmacy services.
Note13 Dec 2022
The registered manager was open and honest throughout the inspection and responded immediately to concerns raised.
Note13 Dec 2022
Staff supported people with meal preparation based on individual needs and preferences, placing drinks and snacks within reach.
Note13 Dec 2022
The provider undertook appropriate pre-employment checks including DBS and right to work documentation.
Note13 Dec 2022
Staff were clear on infection prevention and control requirements including PPE use and hand washing.
Note13 Dec 2022
People told us they felt safe with the care provided.
moderatecommunication_with_families13 Dec 2022
Staff shared intimate information relating to people's choices and care with family and friends...no discussions with people to ensure they were happy to share their information.
moderatestaff_competency13 Dec 2022
The registered manager was not aware of the differences between prompting or administering medicines...Staff were equally unaware of the difference.
moderaterecord_keeping13 Dec 2022
Some daily logs of the care provided were ineligible and could not be read.
moderateincident_learning13 Dec 2022
Procedures to learn and develop staff practise when things went wrong were not in place...meetings with staff did not discuss any concerns, accidents or incidents.
criticalgovernance13 Dec 2022
Audits in place to assess the quality and safety of the care provided were not effective in identifying improvements.
moderatestaff_training13 Dec 2022
Staff had not completed training in other areas...These included risks of choking, diabetes and skin integrity.
criticalconsent_capacity13 Dec 2022
They continued to apply a blanket assessment to people who had capacity to make their own decisions...had not completed these at the time of the inspection.
criticalmissed_or_late_visits13 Dec 2022
I expect them at 5pm and they turn up at 6pm...Sometimes I can end up with a wet bed and that is not good.
criticalmedication_management13 Dec 2022
Some put them in a tumbler and I try to get them out with my fingers...they don't make sure I am ok, some are better than others and I need more help than just popping them on the table.
criticalcare_planning13 Dec 2022
People's care plans included a list of healthcare conditions. The provider had assessed and planned for some, but not all of these.