Operated by Home Counties Carers Limited

Home Counties Carers

OutstandingRated 9 Jun 2023Home care · Woking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Sept 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Sept 2023
Staff support: induction, training, skills and experience
Note6 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Sept 2023
People and relatives expressed exceptional satisfaction, with care described as improving quality of life dramatically.
Note6 Sept 2023
Comprehensive quality assurance audits covering supervisions, training, care plans, medicine records, care notes and infection control.
Note6 Sept 2023
Effective multi-agency working including timely liaison with GPs, OTs, district nurses and safeguarding authorities.
Note6 Sept 2023
Outstanding leadership with provider and registered managers personally engaged with staff wellbeing, university research partnerships, and community charity initiatives.
Note6 Sept 2023
Medicines managed safely with electronic MAR charts, PRN protocols, and staff signed off only after observed competency assessment.

Note6 Sept 2023
Improving care quality in response to complaints or concerns
Note6 Sept 2023
Meeting people's communication needs
Note6 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note6 Sept 2023
Learning lessons when things go wrong
Note6 Sept 2023
Preventing and controlling infection
Note6 Sept 2023
Using medicines safely
Note6 Sept 2023
Staffing and recruitment
Note6 Sept 2023
Assessing risk, safety monitoring and management
Note6 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note6 Sept 2023
How the provider understands and acts on the duty of candour
Note6 Sept 2023
Working in partnership with others
Note6 Sept 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note6 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note6 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering