Operated by LJ Care Homes Ltd

York House

GoodRated 10 Jun 2022Home care · Lincoln

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2022
Open culture; people and staff felt able to raise concerns with the registered manager
Note6 Oct 2022
Service working within principles of the Mental Capacity Act with appropriate DoLS authorisations
Note6 Oct 2022
Audits effective in driving improvements; incidents analysed for learning
Note6 Oct 2022
Registered manager worked collaboratively with local authority and health/social care professionals
Note6 Oct 2022
Effective infection prevention and control measures, including COVID-19 compliance
Note6 Oct 2022
Safe recruitment with DBS checks and references
Note6 Oct 2022
Staff completed training in safeguarding, moving and handling, and supporting distressed people
Note6 Oct 2022
Sufficient staffing levels; people receiving home care reported staff arrived on time and stayed full duration
Note6 Oct 2022
Medicines safely managed and administered as prescribed; staff competency assessed
Note6 Oct 2022
Improvements made since previous inadequate rating; service no longer in Special Measures
minorgovernance6 Oct 2022
some improvement was still needed in the home care records.
moderaterecord_keeping6 Oct 2022
We recommend the provider develops their home care records to take account of best practice in risk management.
moderatecare_planning6 Oct 2022
for people who received care in their own home, risk had not been fully mitigated. For example, risks around mobility had not been fully described.

Note6 Oct 2022
Learning lessons when things go wrong
Note6 Oct 2022
Staffing and recruitment
Note6 Oct 2022
Assessing risk, safety monitoring and management; Using medicines safely; Preventing and controlling infection
Note6 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Aug 2022
Learning lessons when things go wrong
Note23 Aug 2022
Staffing and recruitment

Note6 Oct 2022
Working in partnership with others
Note6 Oct 2022
Engaging and involving people, public and staff
Note6 Oct 2022
Duty of candour
Note6 Oct 2022
Promoting a positive culture; clarity of roles; continuous learning and improving care
Note23 Aug 2022
Working in partnership with others
Note23 Aug 2022
Duty of candour; engaging and involving people, public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Not rated3.9 km awayLincolnshire

Registered manager: Gweredza, Diana

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