Operated by Care Angels (Batley) Ltd

Care Angels (Batley) Limited

GoodRated 1 Jul 2020Home care · Batley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jan 2020
Supporting people to express their views and be involved in making decisions about their care
Note7 Jan 2020
Respecting and promoting people's privacy, dignity and independence
Note7 Jan 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jan 2020
Staff support: induction, training, skills and experience
Note7 Jan 2020
Ensuring consent to care and treatment in line with law and guidance
Note7 Jan 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jan 2020
Supporting people to eat and drink enough to maintain a balanced diet

Note29 Jan 2020
Complaints policy in place and people felt confident raising concerns
Note29 Jan 2020
Business Continuity and Recovery Plan in place for non-routine disruptions
Note29 Jan 2020
Open and transparent culture with registered manager receptive to feedback
Note29 Jan 2020
Regular unannounced quality checks and audits to monitor and improve service quality
Note29 Jan 2020
Cultural care needs considered with staff matched to individual preferences
Note29 Jan 2020
Effective out-of-hours on-call system providing staff support outside office hours

Note7 Jan 2020
Improving care quality in response to complaints or concerns
Note7 Jan 2020
Meeting people's communication needs
Note7 Jan 2020
End of life care and support
Note7 Jan 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Jan 2020
How the provider understands and acts on the duty of candour
Note7 Jan 2020
Engaging and involving people using the service, the public and staff
Note7 Jan 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info