Note3 May 2023
Active partnership working with a wide range of professionals including advocacy, employment support and specialist health services.
Note3 May 2023
Effective governance and auditing systems with low staff turnover and long-term relationships with people supported.
Note3 May 2023
Visible, approachable leadership promoting a person-centred, open and inclusive culture.
Note3 May 2023
Strong incident learning culture with managers investigating incidents and sharing lessons learned.
Note3 May 2023
Effective infection prevention and control processes with appropriate PPE use.
Note3 May 2023
Implementation of STOMP principles ensuring medicines were not used excessively or inappropriately.
Note3 May 2023
Flexible staffing rotas adapted to people's wishes, activities and appointments with safe recruitment processes.
Note3 May 2023
Robust safeguarding systems including multi-agency working, staff training on recognising and reporting abuse.
Note3 May 2023
Staff focused on people's strengths and promoted independence, supporting people with medicines in a way that promoted autonomy.
Note29 Jan 2020
Achieved Investors in People bronze award and membership of In Control, demonstrating commitment to best practice and personalisation.
Note29 Jan 2020
Service user involvement embedded through easy-read documents, tenant meetings, WhatsApp group and involvement in recruitment and policy review.
Note29 Jan 2020
Approachable, well-regarded registered manager with on-call support arrangements and regular staff supervision and appraisals undertaken.
Note29 Jan 2020
Regular audits across all service areas with results analysed and incorporated into an annual report driving continual improvement.
Note29 Jan 2020
People supported to access a wide range of work, college and social activities including a free community social night open to all local residents.
Note29 Jan 2020
Person-centred care plans documenting preferences, likes, dislikes, goals, aspirations, spiritual needs and communication needs, reviewed regularly.
Note29 Jan 2020
Thorough induction mirroring the Care Certificate and ongoing training programme adapted to staff learning styles including face-to-face, online and reading methods.
Note29 Jan 2020
Medicines managed safely with locked storage, self-medication risk assessments, staff training and regular internal medicines audits.
Note29 Jan 2020
Safeguarding issues recorded, reported and investigated appropriately with staff demonstrating good understanding of reporting mechanisms and whistleblowing procedures.
Note29 Jan 2020
Robust recruitment system with thorough DBS checks, references and identity verification ensuring staff suitability for working with vulnerable people.