Note29 Jan 2020
Proactive registered manager investing in new senior roles (liaison officer, team leader, administrator, training officer)
Note29 Jan 2020
Sufficient staffing levels with continuity of care workers, particularly valued for live-in care arrangements
Note29 Jan 2020
Good understanding and application of Mental Capacity Act 2005 and Deprivation of Liberty Safeguards by all staff
Note29 Jan 2020
Effective quality assurance system with audits, complaints monitoring and feedback mechanisms driving continuous improvement
Note29 Jan 2020
Strong supervision and support structure including weekly contact, spot checks, employee assistance programme and regular newsletters
Note29 Jan 2020
Detailed, person-centred care plans developed with involvement of people and relatives, updated promptly when needs changed
Note29 Jan 2020
Medicines management was well-organised with regular competency checks and accurate MAR records
Note29 Jan 2020
Robust pre-employment checks including criminal records, references, competency tests and right-to-work validation
Note29 Jan 2020
Staff were kind, respectful and treated people with dignity; relatives praised staff compassion and the service highly
Note18 Jan 2020
Strong partnership working with external professionals including GPs, community nurses and local authorities.
Note18 Jan 2020
Medicines management robust with clear care plan guidance, competency checks and senior audit of medicines records.
Note18 Jan 2020
Forward-thinking leadership with a five-year strategy, technology investment, electronic records development and community dementia awareness events.
Note18 Jan 2020
Effective end of life care enabling people to die at home, with written compliments from relatives.
Note18 Jan 2020
Strong governance including unannounced spot checks, monthly surveys, audits of care and medication records, and clear trend analysis leading to measurable improvements (e.g. communication satisfactio…
Note18 Jan 2020
Personalised, detailed care plans regularly reviewed and updated, including handover notes covering individual preferences.
Note18 Jan 2020
Staff well supported through formal supervision, annual appraisal and informal management support, with additional specialist training (e.g. dementia simulation).
Note18 Jan 2020
Robust recruitment processes including telephone and face-to-face interviews with thorough pre-employment checks.
Note18 Jan 2020
People and relatives consistently praised the care and support provided, describing staff as kind, respectful and person-centred.
Note3 Apr 2018
End-of-life care training was provided and individual cultural and religious wishes were respected
Note3 Apr 2018
Staff received regular supervisions, spot checks and yearly appraisals to develop their skills
Note3 Apr 2018
Strong partnership working with external organisations including local authority, CCG and safeguarding teams
Note3 Apr 2018
The service used innovative communication methods including newsletters covering MCA, safeguarding and wellbeing topics
Note3 Apr 2018
Complaints were investigated, responded to and actions taken to reduce risk of recurrence
Note3 Apr 2018
People were supported by consistent staff who knew their wishes, preferences and individual needs
Note3 Apr 2018
Staff demonstrated good knowledge of the Mental Capacity Act 2005 and used visual prompts to support people with fluctuating capacity
Note3 Apr 2018
People and relatives felt safe and reported no missed care calls, with staff arriving mainly on time