Operated by County Care Independent Living Ltd

County Care Independent Living Ltd (Lincolnshire Office)

GoodRated 23/05/2020Home care · Skegness

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 May 2020
Respecting and promoting people's privacy, dignity and independence
Note23 May 2020
Supporting people to express their views and be involved in making decisions about their care
Note23 May 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note23 May 2020
Ensuring consent to care and treatment in line with law and guidance
Note23 May 2020
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note23 May 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note23 May 2020
Staff support: induction, training, skills and experience
Note23 May 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 May 2020
No complaints received since the previous inspection.
Note23 May 2020
Duty of candour upheld; families kept informed of incidents and involved in care decisions.
Note23 May 2020
Outcomes focused on independence: examples of people progressing to employment, driving and moving on without support from the service.
Note23 May 2020
Partnership working with healthcare professionals, local authority, police and specialist services to support people's wider wellbeing.
Note23 May 2020
Robust quality assurance including audits, questionnaires, daily care ratings and prompt action on any concerns identified.
Note

Note23 May 2020
End of life care and support
Note23 May 2020
Improving care quality in response to complaints or concerns
Note23 May 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note23 May 2020
Meeting people's communication needs
Note23 May 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 May 2020
Learning lessons when things go wrong
Note23 May 2020
Preventing and controlling infection
Note23 May 2020
Using medicines safely
Note23 May 2020
Staffing and recruitment
Note23 May 2020
Assessing risk, safety monitoring and management
Note23 May 2020
Systems and processes to safeguard people from the risk of abuse

Note23 May 2020
Continuous learning and improving care; working in partnership with others
Note23 May 2020
Engaging and involving people using the service, the public and staff
Note23 May 2020
How the provider understands and acts on the duty of candour; managers and staff being clear about their roles
Note23 May 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by SBL Care Ltd

Good1.0 km awayLincolnshire

Registered manager: Wiseman, Jennifer

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