Operated by Delight Essential Services UK Limited

Dolphin Healthcare Services

Not RatedHome care · Birmingham

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

27 findings

Note4 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 May 2023
Staff support: induction, training, skills, and experience
Note4 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 May 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note4 May 2023
Staff felt well supported and supervision was conducted regularly with development opportunities discussed.
Note4 May 2023
Partnership working with other agencies was in place and working well.
Note4 May 2023
Medication administered via EMAR with audits completed and actions taken where concerns identified.
Note4 May 2023
Registered manager was knowledgeable, approachable, and actively involved in care delivery.
Note4 May 2023
Incidents and complaints were recorded, investigated, and learning was shared with the team.
Note4 May 2023
Staff received appropriate training including the Care Certificate and competency assessments were completed.

Note4 May 2023
Working in partnership with others, continuous learning and improving care
Note4 May 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note4 May 2023
How the provider understands and acts on the duty of candour
Note4 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info