Happy Futures Support Specialists Ltd

OutstandingRated 1 Sept 2018Home care · Scarborough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

10 findings

Other

Note30 Oct 2021
Won 'Care Employer Award' for Yorkshire and Humber at the Great British Care Awards 2017 and achieved Investors in People Gold Award.
Note30 Oct 2021
Strong partnership working with healthcare professionals, local authority, CCG, and community mental health teams.
Note30 Oct 2021
Safe medicines management with MAR records, competency checks, audits, and protocols for when-required medicines.
Note30 Oct 2021
No missed visits reported; no agency staff used; supernumerary staff pool maintained for cover.
Note30 Oct 2021
Effective safeguarding systems, detailed person-centred risk management plans, and appropriate recruitment checks including DBS.
Note30 Oct 2021
Robust staff support including induction, ongoing training, supervisions, appraisals, spot checks, and a 'Champion' role system for specialist topics.
Note30 Oct 2021
Strong continuous improvement ethos with wide-ranging audits, action plans, and pursuit of accreditations such as the National Autistic Society autism accreditation.
Note30 Oct 2021
Extremely well-led service with a positive, inclusive culture; provider acted as a sector role model sharing best practice with other providers.
Note30 Oct 2021
Provider developed a 'skills centre' offering a wide range of meaningful activities, employment support, and social opportunities for people who used the service.
Note30 Oct 2021
Outstanding person-centred care with staff passionate about understanding and meeting individual needs, supporting people to improve their quality of life.