Operated by Elect Care Consultants Limited

Elect Care Consultants Ltd

GoodRated 15/02/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note15 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Feb 2023
Staff support: induction, training, skills and experience

Note15 Feb 2023
Positive feedback from relatives, with one stating they would recommend the service to others.
Note15 Feb 2023
Duty of candour understood and applied; provider open and honest when things go wrong with appropriate notifications to CQC and local authority.
Note15 Feb 2023
Strong partnership working with external health professionals including GPs, district nurses, and occupational therapists.
Note15 Feb 2023
Person-centred culture with people matched to staff who spoke the same language and care tailored to individual needs.
Note15 Feb 2023
Effective governance and quality monitoring systems including IPC audits, medication audits, and call monitoring audits, resolving previous breach of Regulation 17.
Note15 Feb 2023
Call monitoring system in place with weekly audits to ensure care visits were delivered on time.
Note15 Feb 2023
Staff received regular supervision, yearly appraisals, spot checks, and comprehensive induction, resolving previous breach of Regulation 18.
Note15 Feb 2023
Medicines managed safely with monthly audits, trained staff, competency checks, and correctly completed MAR records.
Note15 Feb 2023
Safe recruitment practices in place including DBS checks, references, and right-to-work verification, resolving previous breach of Regulation 19.

Note15 Feb 2023
Learning lessons when things go wrong
Note15 Feb 2023
Preventing and controlling infection
Note15 Feb 2023
Using medicines safely
Note15 Feb 2023
Assessing risk, safety monitoring and management
Note15 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note15 Feb 2023
Staffing and recruitment

Note15 Feb 2023
Continuous learning and improving care
Note15 Feb 2023
How the provider understands and acts on the duty of candour
Note15 Feb 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info