Snowball Care UK Ltd

Requires improvementRated 23/01/2020Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note21 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Oct 2023
Staff support: induction, training, skills and experience
Note21 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Oct 2023
Positive feedback from people, relatives and staff about quality, consistency and responsiveness of care.
Note21 Oct 2023
Effective partnership working with health and social care professionals ensured timely responses to changing needs.
Note21 Oct 2023
Registered manager demonstrated open, transparent leadership and a commitment to continuous improvement.
Note21 Oct 2023
Personalised, accessible care plans were co-produced with people and relatives to support informed choice.
Note21 Oct 2023
Staff received Care Certificate induction, regular training with competency assessments, supervision and annual appraisals.
Note21 Oct 2023
Medicines administration records were accurate, regularly audited and had no unexplained gaps; senior staff observed competency in the field.

Note21 Oct 2023
Preventing and controlling infection
Note21 Oct 2023
Learning lessons when things go wrong
Note21 Oct 2023
Using medicines safely
Note21 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Oct 2023
Staffing and recruitment
Note21 Oct 2023
Assessing risk, safety monitoring and management
Note

Note21 Oct 2023
Working in partnership with others
Note21 Oct 2023
How the provider understands and acts on the duty of candour
Note21 Oct 2023
Engaging and involving people using the service, the public and staff
Note21 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements