Note30 Oct 2021
Clear, well-organised, up-to-date records; audit system in place; registered manager held Level 5 Diploma in Management of Volunteers
Note30 Oct 2021
Open culture with approachable management; staff morale very high with comments such as 'job satisfaction is through the roof'
Note30 Oct 2021
Strong community links including volunteer centre, befriender matching, memory box project, and signposting to other services
Note30 Oct 2021
Assessments carried out before service commencement and reviewed at every visit; staff responded proactively to changes in wellbeing
Note30 Oct 2021
Staff were kind, caring and compassionate; people described staff as friends and praised their respectful, polite manner
Note30 Oct 2021
Staff completed up-to-date training including NHS-accredited nail trimming training updated annually, and felt well supported with regular supervisions
Note30 Oct 2021
Safe recruitment practices including DBS checks, references, health screening and identity verification
Note30 Oct 2021
People felt safe and comfortable with staff; safeguarding training was in place and staff understood reporting procedures
Note19 Jul 2018
Effective multi-agency working with GPs, district nurses, social workers and other organisations for joined-up care.
Note19 Jul 2018
Open and approachable management; staff and people surveys showed high satisfaction with comments such as '5 stars, full marks'.
Note19 Jul 2018
Strong community partnerships, volunteer befriending service, and recognition with the Quality Assurance Mark for Health and Wellbeing in January 2018.
Note19 Jul 2018
Person-centred care planning with individual matching of staff to people and flexible scheduling arranged directly with service users.
Note19 Jul 2018
People spoke very highly of staff: 'Staff are lovely, we talk laugh and joke' and 'I don't know what I'd do without them.'
Note19 Jul 2018
Staff received up-to-date training including specialist input from NHS and district nurses; annual nail cutting training maintained.
Note19 Jul 2018
People felt safe and staff conducted risk assessments at every visit, including home environment checks and fire safety referrals.