Note6 Jan 2024
Management team were receptive to feedback and demonstrated commitment to improvement.
Note6 Jan 2024
Staff followed safe infection prevention and control practices.
Note6 Jan 2024
No missed or late calls were found at this inspection, an improvement from the previous inspection.
Note6 Jan 2024
People and relatives spoke positively about the care manager and operations manager, describing them as approachable and responsive.
Note6 Jan 2024
Staff promoted equality and diversity and understood people's cultural needs.
Note6 Jan 2024
Staff had a good understanding of safeguarding and knew how to report concerns.
Note6 Jan 2024
People were supported by a consistent staff team who knew them well and understood their needs.
moderateperson_centred_care6 Jan 2024
the provider could not evidence how people were supported to understand their right to choose a different provider without this affecting their tenancy.
moderatestaffing_levels6 Jan 2024
The guidance in place for staff to follow in the event of a fire did not consider the reduced staffing levels at night or people's individual support needs.
moderatestaff_training6 Jan 2024
some staff had not received training in relation to some of the medical conditions of the people they supported. This included, epilepsy, diabetes, and catheter care.
moderateincident_learning6 Jan 2024
not all accident and incidents records were reviewed by the senior management team to review the details and to assess if any further action was required to reduce known risks.
moderaterecord_keeping6 Jan 2024
Audits of care records and risk assessments did not identify they were not always reflective of people's current needs or person centred to guide staff.
criticalgovernance6 Jan 2024
medicine audits did not identify the shortfalls we found in relation to the safe management of peoples medicines.
criticalcare_planning6 Jan 2024
Risk assessments and care plans were not always in place to guide staff on how to support people with their medical needs. This included a lack of guidance on the support people needed with epilepsy a…
criticalmedication_management6 Jan 2024
when we checked the physical stock balance of medicines these did not correspond with what had been administered. Records did not show what the current stock balance should be.