Crossroads Care Surrey

Leatherhead, KT22 · Established 12/1 · Operated by Surrey Crossroads

A CQC-regulated home-care provider serving Leatherhead, registered since 12/1. Rated Good at its most recent CQC inspection (Jun 2023).

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What the CQC found

The five questions inspectors ask, and how Crossroads scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Staff felt well supported through group and one-to-one meetings, supervisions, appraisals, and drop-in clinics.”
CQC inspection report, Oct 2023

“Relatives described the service as a lifeline, with the respite model positively impacting unpaid carers' mental health and wellbeing.”
CQC inspection report, Oct 2023

“A positive, open culture was described by staff and relatives, with the registered manager completing the NHS Leadership Academy Award in Senior Healthcare Leadership.”
CQC inspection report, Oct 2023

Inspection history

The trajectory matters as much as the latest rating.

Oct 2023
Good
Crossroads Care Surrey, a domiciliary respite care agency supporting 169 people, was rated Good across all five key questions at its October 2023 inspection. The service demonstrated strong person-centred care, robust safeguarding and risk management processes…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Crossroads does

✓Homecare agencies
✓Community services - Learning disabilities
✓Community services - Mental Health

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at KT22 7SU in Leatherhead. Service area not formally published; we recommend asking the agency directly when requesting a quote.

KT22

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