Good

Austin Place

Weybridge, KT13 · Established 2016

A CQC-regulated home-care provider serving Weybridge, registered since 2016. Rated Good at its most recent CQC inspection (29/01/2020).

What the CQC found

The five questions inspectors ask, and how Austin scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Annual satisfaction surveys with an action tracker used to respond to feedback.”
CQC inspection report, Jan 2020

“Staff felt well supported by management, with regular supervision and team meetings.”
CQC inspection report, Jan 2020

“Strong multi-agency working with OTs, district nurses and Speech and Language Therapy teams.”
CQC inspection report, Jan 2020

Inspection history

Jan 2020
Good
Austin Place is a small domiciliary care agency rated Good across all five key questions at its January 2020 inspection, with people consistently reporting kind, punctual and consistent staff who delivered personalised, dignified care. Minor record-keeping and…
Jan 2020
Good
Austin Place received a Good rating across all five key questions at its first CQC inspection on 1 August 2017. The service demonstrated strong person-centred care, robust governance, and effective staffing practices with no failure themes identified.

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered