Operated by Eagles Recruitment and Healthcare Limited

Eagles Recruitment and Healthcare

GoodRated 3 Feb 2023Home care · Norwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note2 Mar 2023
Open, transparent and inclusive organisational culture with high staff morale and effective registered manager.
Note2 Mar 2023
Healthcare professionals praised the service for rapid, compassionate crisis and end-of-life care responses.
Note2 Mar 2023
Strong communication and engagement with people, relatives and staff via surveys, one-to-one meetings and supervisions.
Note2 Mar 2023
Effective infection prevention and control processes, with adequate PPE supply and a pandemic contingency plan.
Note2 Mar 2023
Safe recruitment practices in place including DBS checks, Right to Work verification and identification checks.
Note2 Mar 2023
Risk assessments were thorough, regularly reviewed and included environmental assessments of people's homes.
Note2 Mar 2023
Staff received robust induction, training, supervision and competency assessment, with all but one completing the Care Certificate.
Note2 Mar 2023
People received consistently person-centred care from compassionate, respectful and punctual staff who matched their individual needs and cultural backgrounds.
minorstaff_training2 Mar 2023
Staff had not received training in the MCA although this had been planned.
minormedication_management2 Mar 2023
whilst medicines administration was being recorded, this did not adhere to local policy or best practice guidance.