Operated by Altruistic (North Kent) Ltd

Pure Life Homecare

GoodRated 31/08/2022Home care · Whitstable

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note31 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 Aug 2022
Staff support: induction, training, skills and experience
Note31 Aug 2022
Ensuring consent to care and treatment in line with law and guidance

Note31 Aug 2022
Open culture with duty of candour understood; staff felt supported and listened to
Note31 Aug 2022
Strong governance with regular audits, registered manager in post, breaches from previous inspection resolved
Note31 Aug 2022
Accessible Information Standard followed with large print, communication boards and picture cards
Note31 Aug 2022
Person-centred care plans with detailed preferences and protected characteristics recorded
Note31 Aug 2022
Mental capacity assessments completed and consent recorded in line with MCA
Note31 Aug 2022
Staff received comprehensive training including specialist areas (PEG, dementia, end of life, stoma, catheter care)

Note31 Aug 2022
Improving care quality in response to complaints or concerns
Note31 Aug 2022
Planning personalised care to meet people's needs, preferences, interests
Note31 Aug 2022
End of life care and support
Note31 Aug 2022
Meeting people's communication needs

Note31 Aug 2022
Learning lessons when things go wrong
Note31 Aug 2022
Preventing and controlling infection
Note31 Aug 2022
Using medicines safely
Note31 Aug 2022
Staffing and recruitment
Note31 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note31 Aug 2022
Assessing risk, safety monitoring and management

Note31 Aug 2022
Working in partnership with others
Note31 Aug 2022
Engaging and involving people using the service, the public and staff
Note31 Aug 2022
Duty of candour and continuous learning and improving care
Note31 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements