Operated by Abantu Healthcare Agency Ltd

Abantu Care Services

GoodRated 31/08/2022Home care · Erith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note31 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note31 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 Aug 2022
Staff support: induction, training, skills and experience
Note31 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note31 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Aug 2022
Improvements made since previous inspection — no longer in breach of regulations 9, 12 or 17
Note31 Aug 2022
Service worked in partnership with GPs, community nurses and local authorities
Note31 Aug 2022
Positive feedback from people, relatives and professionals about the registered manager and staff
Note31 Aug 2022
Strong governance with audits and spot checks by registered manager and quality assurance manager
Note31 Aug 2022
Care plans were person-centred, regularly reviewed and reflected individual needs and preferences
Note31 Aug 2022

Note31 Aug 2022
Improving care quality in response to complaints or concerns
Note31 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note31 Aug 2022
Meeting people's communication needs
Note31 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note31 Aug 2022
Preventing and controlling infection
Note31 Aug 2022
Staffing and recruitment
Note31 Aug 2022
Learning lessons when things go wrong
Note31 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note31 Aug 2022
Using medicines safely
Note31 Aug 2022
Assessing risk, safety monitoring and management

Note31 Aug 2022
Working in partnership with others
Note31 Aug 2022
Engaging and involving people using the service, the public and staff
Note31 Aug 2022
Planning and promoting person-centred, high-quality care and support with openness; duty of candour
Note31 Aug 2022
Continuous learning and improving care; Managers and staff being clear about their roles

Source: CQC inspection reports under the Open Government Licence v3.0.

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