Note19 Jan 2023
Collaboration with external professionals recorded in care plans; specialist training provided
Note19 Jan 2023
Staff wore appropriate PPE; infection prevention and control measures in place
Note19 Jan 2023
Service demonstrated alignment with Right Support, Right Care, Right Culture principles
Note19 Jan 2023
Management approachable and engaged; duty of candour understood and applied
Note19 Jan 2023
Regular audits and governance processes in place; provider no longer in breach of Regulations 12, 17 or 18
Note19 Jan 2023
Sufficient staffing levels achieved through recent recruitment with thorough vetting procedures
Note19 Jan 2023
Effective safeguarding systems and trained staff; people reported feeling safe
Note19 Jan 2023
Medicines managed safely with staff training, competency checks and regular audits
Note19 Jan 2023
Personalised, regularly reviewed care plans and risk assessments in place to reduce risks
Note19 Aug 2022
People and staff gave positive feedback about the management team
Note19 Aug 2022
Staff attended regular meetings and were encouraged to give feedback
Note19 Aug 2022
Provider regularly engaged with people who use the service to check satisfaction
Note19 Aug 2022
Provider was assured to be using PPE effectively and following infection prevention and control measures
Note19 Aug 2022
Staff received training in the safe administration of medicines and their competency was checked regularly
Note19 Aug 2022
People told us their care staff were kind and considerate, they told us they felt safe
Note19 Aug 2022
Staff were recruited safely and attended a full programme of induction
criticalother19 Aug 2022
Medical attention was not always sought in a timely manner following falls, placing people at increased risk of harm.
moderatestaff_training19 Aug 2022
The provider were unable to produce records to confirm staff had received appropriate training in the safe care and support for people with a percutaneous endoscopic gastrostomy (PEG).
criticalcare_planning19 Aug 2022
The provider had not altered risk assessments in a timely manner following incidents, placing people at increased risk of harm.
moderatestaffing_levels19 Aug 2022
Relatives told us they had been asked to step in to provide care when staffing numbers were low.
moderatemissed_or_late_visits19 Aug 2022
People told us that their care visits were often late and felt this was down to a lack of staff.
criticalrecord_keeping19 Aug 2022
The provider had failed to notify the CQC of multiple reportable incidents including allegations of abuse.