Care Hand Service Ltd

GoodRated 7 Apr 2018Home care · London

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Person-centred approach
Note30 Oct 2021
Dignity, respect and privacy
Note30 Oct 2021
Dignity, respect and person-centred care

effective

Note30 Oct 2021
Mental Capacity Act / consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training
Note30 Oct 2021
Mental Capacity Act compliance

Other

Note30 Oct 2021
Relatives expressed satisfaction with care and reported people were treated with respect
Note30 Oct 2021
Staff demonstrated awareness of privacy, dignity and promoting people's independence
Note30 Oct 2021
Care plans were individualised, addressing personal care, daily tasks, visit times, people's needs and preferences
Note30 Oct 2021
Safeguarding policies and procedures were in place with whistleblowing policy and contact numbers
Note30 Oct 2021
People experienced consistency in care through regular, familiar care staff
Note30 Oct 2021

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care plan quality and consistency
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and individual needs

safe

Note30 Oct 2021
Staffing levels and recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessments

well_led

Note30 Oct 2021
Management culture and accessibility
Note30 Oct 2021
Quality assurance and auditing
Note30 Oct 2021
Governance and quality monitoring

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SW16 5LY
Registered manager: Adedeji, Omoniyi
Local authority: Lambeth
Region: London
City: London
Last CQC check: 04/Jul/2018 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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