Age UK Wakefield District - Home Support Services

Castleford, WF10 · Established 03/1 · Operated by Age UK Wakefield District

A CQC-regulated home-care provider serving Castleford, registered since 03/1. Rated Good at its most recent CQC inspection (15/12/2023).

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What the CQC found

The five questions inspectors ask, and how Age scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Feedback mechanisms including surveys and a 'you said, we did' document drove service improvements.”
CQC inspection report, Dec 2023

“Staff received regular supervision, appraisals and felt well supported by management.”
CQC inspection report, Dec 2023

“Complaints and concerns were effectively investigated, actioned and responded to.”
CQC inspection report, Dec 2023

Inspection history

The trajectory matters as much as the latest rating.

Dec 2023
Good
Age UK Wakefield District Home Support Services received an overall Good rating following a focused remote inspection of the Safe and Well-led key questions, with both rated Good. The only area for improvement was overdue records audits and unsigned care plans…
Jan 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Age does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at WF10 1JD in Castleford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

WF10

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