Operated by Age UK Wakefield District

Age UK Wakefield District - Home Support Services

GoodRated 15/12/2023Home care · Castleford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note15 Dec 2023
Feedback mechanisms including surveys and a 'you said, we did' document drove service improvements.
Note15 Dec 2023
Staff received regular supervision, appraisals and felt well supported by management.
Note15 Dec 2023
Complaints and concerns were effectively investigated, actioned and responded to.
Note15 Dec 2023
Strong partnership working with district nurses, GPs, occupational therapists and social workers.
Note15 Dec 2023
Effective governance including incident and risk group, policy review group and workforce group.
Note15 Dec 2023
Positive, open culture with person-centred care evidenced through case studies showing increased independence.
Note15 Dec 2023
Staff were trained in safeguarding and felt comfortable raising concerns.
Note15 Dec 2023
Medicines were safely managed with an online MAR system and regular competency checks.
Note15 Dec 2023
People and relatives reported feeling safe; no missed care calls and staff arrived on time.
minorgovernance15 Dec 2023
records audits were overdue and some records required signing. We have made a recommendation that the provider reviews their systems for auditing records.
minorrecord_keeping15 Dec 2023
some improvement was required in relation to records audits. Whilst no harm to people had occurred, some care plans reviews were overdue and some required signing.