Operated by Freeways

Leigh Court Centre

GoodRated 8 Dec 2023Home care · Abbots Leigh

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Aug 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note12 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Aug 2023
Staff support: induction, training, skills and experience
Note12 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Aug 2023
People and relatives gave consistently positive feedback; relatives described care as 'superb' and 'excellent'.
Note12 Aug 2023
Incident management included debrief sessions attended by specialists to embed learning.
Note12 Aug 2023
Effective partnership working with GPs, nurses, learning disability teams, local authorities and commissioners.
Note12 Aug 2023
Positive culture with staff recognised for contributions and described the organisation as 'like a family'.
Note12 Aug 2023
Medicines audits were in place and had already identified the MAR shortfalls found during inspection.

Note12 Aug 2023
End of life care and support
Note12 Aug 2023
Improving care quality in response to complaints or concerns
Note12 Aug 2023
Supporting people to develop and maintain relationships and take part in activities
Note12 Aug 2023
Meeting people's communication needs
Note12 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Aug 2023
Learning lessons when things go wrong
Note12 Aug 2023
Preventing and controlling infection
Note12 Aug 2023
Using medicines safely
Note12 Aug 2023
Assessing risk, safety monitoring and management
Note12 Aug 2023
Staffing and recruitment

Note12 Aug 2023
Engaging and involving people using the service, the public and staff
Note12 Aug 2023
Working in partnership with others
Note12 Aug 2023
Continuous learning and improving care
Note12 Aug 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note12 Aug 2023
How the provider understands and acts on the duty of candour
Note12 Aug 2023
Promoting a positive, person-centred, open, inclusive and empowering culture