Austen Allen Homecare - Dartford

Dartford, DA1 · Established 15/0 · Operated by Austen Allen Healthcare Limited

A CQC-regulated home-care provider serving Dartford, registered since 15/0. Rated Good at its most recent CQC inspection (Apr 2019).

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What the CQC found

The five questions inspectors ask, and how Austen scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People had access to healthcare professionals and adequate food and drink support, with food and fluid charts used where needed.”
CQC inspection report, Oct 2021

“Open and supportive organisational culture with visible leadership and accessible management team.”
CQC inspection report, Oct 2021

“Complaints were logged, investigated and responded to in line with policy, and used as an opportunity to improve the service.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Austen Allen Homecare was rated Requires Improvement overall at this February 2018 inspection, with ongoing concerns around unsafe medicines recording, insufficiently robust recruitment checks (breaching Regulation 19), and inadequate visit scheduling, despite…
Oct 2021
Requires improvement
Austen Allen Homecare received an overall rating of Requires Improvement following inspection in December 2016, with five regulatory breaches identified covering safe care and treatment, staffing, person-centred care, consent and governance. Key failures inclu…
Jun 2019
Good
Austen Allen Homecare (Dartford) was rated Good across all five key questions at this April 2019 inspection, having successfully addressed the Requires Improvement findings from February 2018 relating to medicine recording, recruitment and auditing. The servic…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Austen does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at DA1 1BX in Dartford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

DA1

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