Operated by Austen Allen Healthcare Limited

Austen Allen Homecare - Dartford

GoodRated 5 Apr 2019Home care · Dartford

Request a quote →+ Add to comparison

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Confidentiality
Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Respect, dignity and person-centred care

effective

Note30 Oct 2021
Nutrition and hydration support
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training and induction

Other

Note30 Oct 2021
People had access to healthcare professionals and adequate food and drink support, with food and fluid charts used where needed.
Note30 Oct 2021
Open and supportive organisational culture with visible leadership and accessible management team.
Note30 Oct 2021
Complaints were logged, investigated and responded to in line with policy, and used as an opportunity to improve the service.
Note30 Oct 2021
Staff received regular supervisions, annual appraisals and were well trained with relevant specialist skills including catheter care and PEG feeding.
Note30 Oct 2021
Safe recruitment practices were in place with thorough DBS checks, identity verification and reference checks consistently followed.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Risk assessments

well_led

Note30 Oct 2021
Organisational culture and leadership
Note30 Oct 2021
Communication with staff and service users
Note30 Oct 2021
Governance and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DA1 1BX
Registered manager: Constant, Sarah
Local authority: Kent
Region: South East
City: Dartford
Last CQC check: 04/May/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Haven Solutionz Ltd.

Run by Haven Solutionz Ltd

Good0.0 km awayKent

Registered manager: Ugwu, Emilia

Helping Hands Dartford

Run by Midshires Care Limited

Good0.0 km awayKent

Registered manager: Adeyemi, Adele

Integral Focus Support and Care Services (Kent)

Run by Integral Focus Ltd

Not rated0.2 km awayKent

Registered manager: Akinduntire, Igbekele Job

Want a quote from Austen Allen Homecare - Dartford?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.

Request a quote →