Operated by Aroma Care People Ltd

Aroma Care Coventry

Requires improvementRated 17/10/2019Home care · Coventry

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note31 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note31 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Jan 2023
Staff support: induction, training, skills and experience
Note31 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 Jan 2023
Ensuring consent to care and treatment in line with law and guidance

Note31 Jan 2023
Management team demonstrated openness and duty of candour; welcomed inspection and took post-visit action
Note31 Jan 2023
High satisfaction levels in quality questionnaires; over three quarters very satisfied in May and September 2022
Note31 Jan 2023
Staff attended 1-to-1 meetings and regular team meetings supported learning
Note31 Jan 2023
Mental capacity assessments completed and consent obtained before care provided
Note31 Jan 2023
People supported to access healthcare and staff worked in partnership with other agencies
Note31 Jan 2023
Staff training was up to date including MCA, safeguarding and infection control

Note31 Jan 2023
Preventing and controlling infection
Note31 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note31 Jan 2023
Staffing and recruitment
Note31 Jan 2023
Using medicines safely
Note31 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note31 Jan 2023
How the provider understands and acts on the duty of candour
Note31 Jan 2023
Working in partnership with others
Note31 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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