Operated by Cross Keys Homes Limited

Kingfisher Court

GoodRated 7 Mar 2019Home care · Peterborough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Jul 2019
Respecting and promoting people's privacy, dignity and independence
Note3 Jul 2019
Supporting people to express their views and be involved in making decisions about their care
Note3 Jul 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Jul 2019
Ensuring consent to care and treatment in line with law and guidance
Note3 Jul 2019
Supporting people to live healthier lives, access healthcare services and support
Note3 Jul 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Jul 2019
Staff support: induction, training, skills and experience

Note29 Jan 2020
Complaints used as a learning tool with issues resolved to complainants' satisfaction
Note29 Jan 2020
People's nutritional and health needs met with strong multi-disciplinary working
Note29 Jan 2020
Quality assurance systems including audits, compliance tracker and direct observations of staff
Note29 Jan 2020
Open, transparent leadership culture with registered manager described as approachable and supportive
Note29 Jan 2020
Stable, motivated workforce following improvements in staff retention and scheduling continuity
Note29 Jan 2020

Note3 Jul 2019
End of life care and support
Note3 Jul 2019
Improving care quality in response to complaints or concerns
Note3 Jul 2019
Supporting people to develop and maintain relationships and follow interests
Note3 Jul 2019
Meeting people's communication needs
Note3 Jul 2019
Planning personalised care to ensure people have choice and control

Note3 Jul 2019
Working in partnership with others
Note3 Jul 2019
Continuous learning and improving care
Note3 Jul 2019
Managers and staff being clear about their roles and understanding quality performance and risks
Note3 Jul 2019
How the provider understands and acts on the duty of candour
Note3 Jul 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering