Note30 Oct 2021
End of life care delivered compassionately in partnership with a local hospice palliative care team.
Note30 Oct 2021
Open and inclusive culture with feedback gathered via independent satisfaction surveys, quarterly visits, and regular staff meetings.
Note30 Oct 2021
Provider used electronic monitoring systems for staff training, visit punctuality, and medicines administration to maintain governance standards.
Note30 Oct 2021
Personalised, person-centred care plans reviewed at least quarterly with people involved in planning their own care.
Note30 Oct 2021
Regular supervision, monthly appraisals, and direct observations of staff approximately every ten weeks ensured ongoing competency.
Note30 Oct 2021
Staff received thorough induction, mandatory training including Care Certificate, and specialist training for specific needs such as epilepsy awareness.
Note30 Oct 2021
Medicines managed safely with a qualified pharmacist employed as medicines manager conducting regular spot checks.
Note30 Oct 2021
Robust safeguarding procedures in place; staff trained to recognise and report abuse with appropriate follow-up action taken.
minorcomplaints_handling30 Oct 2021
the procedure was not clear about timescales for when a complainant should expect a response from the provider to a concern they might have raised.
Note17 Apr 2020
Annual satisfaction surveys conducted with action plans produced; November 2019 survey showed people were very happy with the service.
Note17 Apr 2020
Staff meetings held to discuss safeguarding, incidents, lessons learned, infection control and medicines records.
Note17 Apr 2020
Effective partnership working with health professionals including district nurses, occupational therapists and speech and language therapists.
Note17 Apr 2020
Registered manager undertook unannounced spot checks on staff to ensure care was delivered appropriately and safely.
Note17 Apr 2020
Regular quality monitoring audits covering medicines, care records, training, supervision, incidents and complaints, with actions taken on shortfalls.
Note17 Apr 2020
Care plans were person-centred, written in the first person, and regularly reviewed with involvement from people and their relatives.
Note17 Apr 2020
Medicines records (MARs) audited monthly by registered manager; staff competency in medicines administration formally assessed.
Note17 Apr 2020
Staff received comprehensive training including dementia awareness, MCA, medicines administration, moving and handling, and infection control.
Note17 Apr 2020
Robust recruitment procedures including full employment history, DBS checks, references and health declarations.
Note17 Apr 2020
People consistently reported feeling safe and well-treated, with no missed calls and reliable timekeeping from care staff.