The Nurse International Ltd

Requires improvementRated 30/07/2022Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Aug 2022
Staff working with other agencies; supporting people to access healthcare
Note10 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Aug 2022
Staff support: induction, training, skills and experience

Note10 Aug 2022
Provider understood duty of candour responsibilities
Note10 Aug 2022
Care plans reflected protected characteristics and personal preferences
Note10 Aug 2022
Infection control practices followed including appropriate use of PPE in line with COVID-19 guidance
Note10 Aug 2022
Staff supported communication preferences including primary language other than English
Note10 Aug 2022
Relatives described staff as caring, friendly, kind and respectful
Note10 Aug 2022
Staff trained in safeguarding and understood how to protect people from abuse

Note10 Aug 2022
Learning lessons when things go wrong
Note10 Aug 2022
Preventing and controlling infection
Note10 Aug 2022
Using medicines safely
Note10 Aug 2022
Systems and processes to safeguard people from the risk of abuse
Note10 Aug 2022
Assessing risk, safety monitoring and management
Note10 Aug 2022
Staffing and recruitment

Note10 Aug 2022
How the provider understands and acts on the duty of candour
Note10 Aug 2022
Promoting a positive, person-centred culture; engaging people, public and staff; partnership working
Note10 Aug 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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