Kind Hearts Care & Support Limited

GoodRated 3 Apr 2023Home care · Lichfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2023
Registered manager understood duty of candour obligations; open communication culture evidenced
Note4 Mar 2023
People and relatives have access to electronic care system for real-time updates
Note4 Mar 2023
Provider works in partnership with GPs, OTs, social workers and district nurses
Note4 Mar 2023
Registered manager participates in local registered managers network for continuous improvement
Note4 Mar 2023
Person-centred culture with relatives describing themselves as 'lucky' to have the care provider
Note4 Mar 2023
Staff training updated with specialist training tailored to individual needs (e.g. eye drops administration)

Note4 Mar 2023
Learning lessons when things go wrong
Note4 Mar 2023
Preventing and controlling infection
Note4 Mar 2023
Staffing and recruitment
Note4 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note4 Mar 2023
Using medicines safely; Assessing risk, safety monitoring and management

Note4 Mar 2023
Working in partnership with others
Note4 Mar 2023
Continuous learning and improving care
Note4 Mar 2023
Engaging and involving people using the service, the public and staff
Note4 Mar 2023
How the provider understands and acts on the duty of candour
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements