Operated by Lifeways Community Care Limited

Lifeways Community Care (Swindon)

Not RatedHome care · Swindon

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note24 Sept 2022
People supported to maintain relationships, interests and community involvement
Note24 Sept 2022
Staff promoted equality and diversity and provided culturally appropriate care
Note24 Sept 2022
Implementation of STOMP principles to avoid over-medication
Note24 Sept 2022
Manager visible, approachable and responsive to inspection feedback
Note24 Sept 2022
Strong communication support including individual communication plans/passports
Note24 Sept 2022
Good complaints policy with lessons learned shared across the team
Note24 Sept 2022
Effective infection prevention and control with appropriate PPE use
Note24 Sept 2022
Staff trained in safeguarding and knew how to recognise and report abuse
minorcommunication_with_families24 Sept 2022
I don't receive any phone calls, letters or emails from them, I don't feel I am kept up to speed on medical issues
moderateleadership24 Sept 2022
the success of this approach had been affected by changes in leadership at the service and the high use of agency staff.
minorstaffing_levels24 Sept 2022
some people told us that due to the funding they felt restricted by low staffing numbers.
moderatestaff_competency24 Sept 2022
We were not reassured that staff, agency staff in particular, understood the person's condition.
moderategovernance24 Sept 2022
Governance processes were not always effective in identifying shortfalls. For example, we found areas for improvement in care planning that were not identified prior to our inspection.
moderaterecord_keeping24 Sept 2022
Records related to people's care were not always accurate or up-to-date.
moderatecare_planning24 Sept 2022
Some people's care plans were out-of-date or did not contain important information regarding their health and well-being.

responsive

Note24 Sept 2022
End of life care and support
Note24 Sept 2022
Improving care quality in response to complaints or concerns
Note24 Sept 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Sept 2022
Meeting people's communication needs
Note24 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note24 Sept 2022
Learning lessons when things go wrong
Note24 Sept 2022
Preventing and controlling infection
Note24 Sept 2022
Staffing and recruitment
Note24 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note24 Sept 2022
Assessing risk, safety monitoring and management; Using medicines safely

well_led

Note24 Sept 2022
Continuous learning and improving care; Working in partnership with others
Note24 Sept 2022
Engaging and involving people using the service, the public and staff
Note24 Sept 2022
How the provider understands and acts on the duty of candour
Note24 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements