Operated by Starboard Tack Ltd

Bluebird Care (Mid and West Cornwall)

OutstandingRated 4 Dec 2019Home care · Truro

CQC Key Questions

Safe

Outstanding

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Active community engagement, including Dementia Friends membership and local events promoting the value of social care.
Note30 Oct 2021
Management actively supported staff wellbeing, including peer support networks, financial assistance, and recognition initiatives such as 'carer of the month' awards.
Note30 Oct 2021
Comprehensive staff induction fully integrating the Care Certificate, supported by regular supervision, appraisals, spot checks and ongoing training.
Note30 Oct 2021
Strong leadership with clear values placing people at the heart of the service, supported by robust quality assurance and continuous improvement culture.
Note30 Oct 2021
Innovative electronic care recording system enabled real-time monitoring of care delivery, allowing immediate response to any issues.

Note30 Oct 2021
Staff engagement and workforce development
Note30 Oct 2021
Quality assurance and continuous improvement
Note30 Oct 2021
Leadership, culture and values
Note12 Apr 2019
Working in partnership with others
Note12 Apr 2019
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note12 Apr 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements