Constantia Care Limited

GoodRated 16/05/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note16 May 2023
Strong partnership working with healthcare professionals, local authorities and commissioners
Note16 May 2023
Open and transparent duty of candour practice with learning from incidents
Note16 May 2023
Embedded governance systems including audits, supervisions, surveys and spot checks
Note16 May 2023
Positive, person-centred culture with approachable management and good staff support
Note16 May 2023
Service operated within MCA framework with appropriate staff training
Note16 May 2023
Effective infection prevention and control with PPE training for all care workers
Note16 May 2023
Robust medicines management with annual competency assessments, audits and spot checks
Note16 May 2023
Detailed needs and environmental risk assessments completed before care began
Note16 May 2023
Care workers completed safeguarding training and understood reporting responsibilities
Note16 May 2023
Safe recruitment with pre-employment checks including 3 references, ID, right to work and DBS checks
minormedication_management16 May 2023
There was an instance last year with one of the carers administering the wrong dose.

Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 May 2023
Using medicines safely
Note16 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse
Note16 May 2023
Staffing and recruitment

Note16 May 2023
Engaging and involving people, the public and care workers; Working in partnership with others
Note16 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 May 2023
Duty of candour and continuous learning and improving care
Note16 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info