Operated by Housing And Support Solutions Limited

Housing & Support Solutions - Bridlington Region

GoodRated 7 Sept 2021Home care · Bridlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

23 findings

Note11 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note11 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Mar 2023
Staff support: induction, training, skills and experience
Note11 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Mar 2023
Positive team culture with staff feeling confident and supported in their roles.
Note11 Mar 2023
Statutory notifications were now being submitted appropriately following previous breach.
Note11 Mar 2023
The service demonstrated alignment with Right Support, Right Care, Right Culture statutory guidance.
Note11 Mar 2023
Staff had developed positive relationships with people, leading to people feeling safe and happy.
Note11 Mar 2023
Improvements made to mental capacity assessments and best interest decision records since last inspection.
Note11 Mar 2023
People were supported to have maximum choice and control, with staff working in the least restrictive way possible.

Note11 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Mar 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note11 Mar 2023
How the provider understands and acts on the duty of candour
Note11 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info