Scott Care's Medway Branch

Rochester, ME2 · Established 09/0 · Operated by Scott Care Limited

A CQC-regulated home-care provider serving Rochester, registered since 09/0. Rated Requires improvement at its most recent CQC inspection (14/12/2022).

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What the CQC found

The five questions inspectors ask, and how Scott scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Close working relationships with GPs, district nurses, occupational therapists, and local authority commissioners”
CQC inspection report, Dec 2022

“Complaints investigated and resolved; nine formal complaints between January–July 2022 satisfactorily resolved”
CQC inspection report, Dec 2022

“Staff received appropriate training including Care Certificate, MCA/DoLS, and mandatory training”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2022
Requires improvement
Scott Care's Medway Branch was rated Requires Improvement overall, remaining in breach of Regulations 17 and 18 due to persistent late and missed care visits, insufficient staffing, ineffective governance audits, and poor office communication with people and f…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated
Oct 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Scott does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME2 4DP in Rochester. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME2

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