Operated by Scott Care Limited

Scott Care's Medway Branch

Requires improvementRated 14/12/2022Home care · Rochester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note30 Dec 2022
Respecting and promoting people's privacy, dignity and independence

Note30 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Dec 2022
Staff support: induction, training, skills and experience
Note30 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note30 Dec 2022
Close working relationships with GPs, district nurses, occupational therapists, and local authority commissioners
Note30 Dec 2022
Complaints investigated and resolved; nine formal complaints between January–July 2022 satisfactorily resolved
Note30 Dec 2022
Staff received appropriate training including Care Certificate, MCA/DoLS, and mandatory training
Note30 Dec 2022
New registered manager making improvements; staff noted better communication and approachability
Note30 Dec 2022
Provider resolved previous breaches of Regulations 9, 11, and 16 since the last comprehensive inspection
Note

Note30 Dec 2022
End of life care and support
Note30 Dec 2022
Improving care quality in response to complaints or concerns
Note30 Dec 2022
Meeting people's communication needs
Note30 Dec 2022
Planning personalised care to ensure people have choice and control

Note30 Dec 2022
Preventing and controlling infection
Note30 Dec 2022
Using medicines safely
Note30 Dec 2022
Assessing risk, safety monitoring and management
Note30 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note30 Dec 2022
Learning lessons when things go wrong
Note30 Dec 2022
Staffing and recruitment

Note30 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note30 Dec 2022
How the provider understands and acts on the duty of candour
Note30 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note30 Dec 2022
Engaging and involving people using the service, the public and staff
Note30 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements