Operated by Corden Assist Limited

Bluebird Care Wandsworth, Putney and Battersea

GoodRated 7 Feb 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

20 findings

Note2 Jul 2022
Responsive complaints handling and lessons-learnt approach following incidents
Note2 Jul 2022
Continuous learning culture with quarterly senior management meetings and quality assurance framework
Note2 Jul 2022
Digital portal giving people, relatives and staff 24-hour access to care notes, plans and schedules
Note2 Jul 2022
Strong partnership working with NHS, district nurses, GPs and community organisations to reduce social isolation
Note2 Jul 2022
Effective infection prevention and control measures including PPE use and COVID-19 procedures
Note2 Jul 2022
Robust recruitment with values-based interviewing and informal mentoring of new staff
Note2 Jul 2022
Safe medicines management supported by a digital system with audits and competency testing
Note2 Jul 2022
Holistic, person-centred risk assessments developed in partnership with people, relatives and healthcare professionals
Note2 Jul 2022
Exceptionally well-led service with open, honest and transparent culture
Note2 Jul 2022
Robust safeguarding systems and processes that protected people from abuse

Note2 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour
Note2 Jul 2022
Continuous learning and improving care
Note2 Jul 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note2 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info