Operated by Verity Healthcare Limited

Verity Healthcare - Waltham Forest

Requires improvementRated 29/03/2023Home care · Leyton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Apr 2023
Staff support: induction, training, skills and experience

Note5 Apr 2023
There was a system of audits and checks including call monitoring, medicines records, and care records to monitor service quality.
Note5 Apr 2023
The service exited Special Measures, having improved from an overall Inadequate rating at the previous inspection.
Note5 Apr 2023
A health professional commented staff were 'highly efficient, very passionate and committed to delivering outstanding care.'
Note5 Apr 2023
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Note5 Apr 2023
People received kind and compassionate care; staff understood and respected people's individual needs, lifestyles, cultural and religious preferences.
Note

Note5 Apr 2023
Improving care quality in response to complaints or concerns
Note5 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Apr 2023
Meeting people's communication needs
Note5 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Apr 2023
Engaging and involving people using the service, the public and staff
Note5 Apr 2023
How the provider understands and acts on the duty of candour
Note5 Apr 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note5 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Apr 2023
Continuous learning and improving care