Operated by Crimson Hill Support Ltd

Crimson Hill Support

GoodRated 11 Jun 2025Home care · North Petherton, Bridgwater

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note8 Dec 2022
The service worked in partnership with a range of health and social care professionals including social workers, GPs and pharmacies.
Note8 Dec 2022
Staff received certified de-escalation and restraint training complying with Restraint Reduction Network Training standards.
Note8 Dec 2022
People and relatives expressed high satisfaction with care staff and felt their loved ones were safe.
Note8 Dec 2022
Positive feedback from professionals regarding leadership, responsiveness and communication.
Note8 Dec 2022
Good infection control practices with adequate PPE access and staff training.
Note8 Dec 2022
Medicines were managed safely, supporting people's independence and achieving good health outcomes.
Note8 Dec 2022
Staff were aware of signs of abuse and how to report concerns through appropriate channels, with effective working with other agencies.
moderatestaffing_levels8 Dec 2022
There were some staff vacancies within the service. These were covered by staff picking up additional hours and regular agency staff.
minorrecord_keeping8 Dec 2022
We identified two policies that needed reviewing to ensure they were up to date and reflected current practice and legislation.
criticalgovernance8 Dec 2022
The provider had failed to ensure the governance systems fully effective in identify shortfalls and addressing them. Regulation 17 (1) (2) (a)
moderateincident_learning8 Dec 2022
Incidents of restraint were not always reviewed in a timely manner to ensure any immediate actions were taken.
criticalcare_planning8 Dec 2022
Plans were not always detailed, up to date or reviewed regularly. Plans referred to 'high' and 'low' level restraint holds without any details of what holds staff should use and when.
criticalsafeguarding8 Dec 2022
Incident forms recorded staff had on occasions used unplanned and inappropriate restraint for one person. This was a breach of regulation 13 (Safeguarding service users from abuse and improper treatme…

safe

Note8 Dec 2022
Preventing and controlling infection
Note8 Dec 2022
Using medicines safely
Note8 Dec 2022
Staffing and recruitment
Note8 Dec 2022
Learning lessons when things go wrong
Note8 Dec 2022
Assessing risk, safety monitoring and management
Note8 Dec 2022
Systems and processes to safeguard people from the risk of abuse

well_led

Note8 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note8 Dec 2022
Engaging and involving people using the service, the public and staff
Note8 Dec 2022
How the provider understands and acts on the duty of candour
Note8 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements