Westhome Care Services Limited

Sunderland, SR5 · Established 15/0

A CQC-regulated home-care provider serving Sunderland, registered since 15/0. Rated Good at its most recent CQC inspection (Dec 2019).

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What the CQC found

The five questions inspectors ask, and how Westhome scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Nutritional needs assessed and personalised to people's preferences, likes and dislikes”
CQC inspection report, Oct 2021

“Risk assessments carried out following assessment of people's needs to ensure safe delivery of care”
CQC inspection report, Oct 2021

“Positive culture described as open, inclusive and empowering; staff felt well supported by management”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Requires improvement
Westhome Care Services Limited was rated Requires Improvement overall following an unannounced inspection in July–September 2017, with three regulatory breaches identified relating to safe care and treatment (infection control), person-centred care, and good g…
Oct 2021
Requires improvement
Westhome Care Services Limited received an overall rating of Requires Improvement following a March–April 2016 inspection, with concerns primarily around unsafe medication administration systems, inadequate post-safeguarding risk controls, and care plans that…
Oct 2021
Good
Westhome Care Services Limited achieved an overall Good rating at this November 2018 inspection, having remediated previous breaches in safe care, person-centred care and governance. Well-led was rated Requires Improvement due to an incompletely embedded gover…
Jan 2021
Inadequate
Westhome Care Services Limited was rated Inadequate overall following a September 2015 inspection, with multiple regulatory breaches across safe care, safeguarding, recruitment, staffing governance, complaints handling, and person-centred care. The service was…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Westhome does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at SR5 3PE in Sunderland. Service area not formally published; we recommend asking the agency directly when requesting a quote.

SR5

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