Westhome Care Services Limited

GoodRated 2 Dec 2019Home care · Sunderland

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Advocacy and independence
Note30 Oct 2021
Communication with people about their care arrangements
Note30 Oct 2021
Continuity of care and introduction of care workers
Note30 Oct 2021
Dignity, respect and kindness

effective

Note30 Oct 2021
Nutritional support
Note30 Oct 2021
Healthcare professional liaison
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Supervision and appraisal

Other

Note30 Oct 2021
Nutritional needs assessed and personalised to people's preferences, likes and dislikes
Note30 Oct 2021
Risk assessments carried out following assessment of people's needs to ensure safe delivery of care
Note30 Oct 2021
Positive culture described as open, inclusive and empowering; staff felt well supported by management
Note30 Oct 2021
Complaints procedure developed and implemented with defined roles, timescales, and six complaints all investigated and responded to appropriately
Note30 Oct 2021
Stable staff team with mostly permanent rotas, promoting continuity of care and positive relationships
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Record keeping reflecting care delivered
Note30 Oct 2021
Person-centred care planning

well_led

Note30 Oct 2021
CQC registration compliance and notifications
Note30 Oct 2021
Leadership approachability and staff support
Note30 Oct 2021
Internal communication systems
Note30 Oct 2021
Quality assurance and audit effectiveness

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: SR5 3PE
Registered manager: Goudie, Marie
Local authority: Sunderland
Region: North East
City: Sunderland
Last CQC check: 12/Feb/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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