IRC Care Services Limited

GoodRated 21/01/2020Home care · Oxted

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Apr 2023
Staff felt valued and supported by the registered manager.
Note20 Apr 2023
Complaints were investigated and responded to appropriately.
Note20 Apr 2023
People's legal rights were protected under the Mental Capacity Act 2005.
Note20 Apr 2023
Staff had access to an on-call service and contingency plans were in place for unforeseen circumstances.
Note20 Apr 2023
People's cultural and religious needs were respected.
Note20 Apr 2023
Accidents and incidents were monitored and action taken to minimise recurrence.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.4 km awaySurrey

Registered manager: Chanda, Wendy

Run by Surrey Hills Home Help Services Ltd

Good3.6 km awaySurrey

Registered manager: Roberts, Nicola

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