Note15 Jul 2022
The registered manager worked collaboratively with district nurses, social workers and other professionals.
Note15 Jul 2022
Staff used PPE effectively and the registered manager ensured infection outbreaks could be managed.
Note15 Jul 2022
The registered manager was passionate about creating a positive culture and held staff and resident meetings.
Note15 Jul 2022
People were supported to maintain independence and were involved in planning their care.
Note15 Jul 2022
People told us they felt safe living at William Wood House and staff were described as caring and approachable.
Note15 Jul 2022
Staff had completed training in the administration of medicines and been assessed as competent before administering medicines on their own.
Note15 Jul 2022
Safe recruitment practices were being followed to ensure the right people were employed.
Note15 Jul 2022
Medicines were administered in a timely manner and in a way that respected people's preferences.
moderateinfection_control15 Jul 2022
the guidance for testing staff (to test for five days) had not been followed when a member of staff had tested positive for Covid-19.
moderatemedication_management15 Jul 2022
One person had refused some of their medication on a regular basis, but action had not been taken to follow this up with their GP.
criticalgovernance15 Jul 2022
The providers quality assurance systems had not always been carried out effectively to identify areas for improvement. Not all of the registered managers audits had been completed each month.
criticalincident_learning15 Jul 2022
Accidents and/incidents were not always analysed in a timely manner to see if any action needed to be taken to prevent a reoccurrence.
criticalrecord_keeping15 Jul 2022
The folder containing the risk assessments and care plans for one person could not be found. This had not been reported to the management team so that it could be replaced
criticalcare_planning15 Jul 2022
one person who was diabetic did not have a diabetes risk assessment, in place. Although the care plan stated that the person was diabetic it did not include any information about what support the pers…