Operated by Orwell Housing Association Limited

Emily Bray House

GoodRated 28/10/2023Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note12 Dec 2025
Communication needs including language and sensory requirements were identified and recorded in care plans
Note12 Dec 2025
Regular audits, quality monitoring systems and incident review processes were in place
Note12 Dec 2025
Registered manager fostered an open, transparent culture and was described as approachable by staff
Note12 Dec 2025
Staff described as friendly, respectful and supportive of people's independence and dignity
Note12 Dec 2025
Care plans were person-centred, regularly reviewed, and involved people, relatives and external professionals
Note12 Dec 2025
Medicines records were up to date and accurate with no gaps found; staff competency checks were in place
Note12 Dec 2025
People felt safe and staff demonstrated knowledge of safeguarding procedures and how to report concerns