Operated by Spotlight Healthcare Services Limited

Shaf Lodge

GoodRated 17/08/2023Home care · Southend On Sea

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

14 findings

Other

Note17 Aug 2023
Provider no longer in breach of Regulations 11, 12 or 17 following improvements since last inspection.
Note17 Aug 2023
Open and transparent culture encouraging incident reporting and learning.
Note17 Aug 2023
Relatives were highly complimentary about the organisation and care provided.
Note17 Aug 2023
Strong partnership working with Local Authority, healthcare professionals and external agencies.
Note17 Aug 2023
Person-centred support enabling individual choice over meals, activities, clothing and daily routines.
Note17 Aug 2023
Regular supervisions in place enabling staff to reflect on practice and discuss professional development.
Note17 Aug 2023
Robust induction programme including Care Certificate completion and shadowing with experienced staff.
Note17 Aug 2023
Staff received mandatory and specialist training including autism, learning disability and mental health-specific training.
Note17 Aug 2023
Safe medicines management with MAR records confirming correct administration; competency assessments being implemented.
Note17 Aug 2023
Sufficient staffing levels maintained across all Supported Living Schemes visited.
Note17 Aug 2023
Staff demonstrated thorough knowledge of safeguarding, MCA principles, and risk management strategies.
Note17 Aug 2023
People told us they were safe; relatives expressed complete peace of mind about their family members' safety and wellbeing.
minorperson_centred_care17 Aug 2023
arrangements to seek people's views and those acting on their behalf as part of a satisfaction survey had not been conducted since our last inspection in October 2021.
minorgovernance17 Aug 2023
improvements to the Service Improvement Plan were required to ensure actions highlighted were actioned in a timely way. Where proposed dates for completion had not been met a revised date had not been…