London Borough of Hounslow Home Care

Hounslow, TW3 · Established 08/0 · Operated by London Borough of Hounslow

A CQC-regulated home-care provider serving Hounslow, registered since 08/0. Rated Good at its most recent CQC inspection (18/11/2022).

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What the CQC found

The five questions inspectors ask, and how London scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“People and families felt empowered, consulted, and involved in care planning; survey feedback used to drive service improvements.”
CQC inspection report, Nov 2022

“Strong partnership working with healthcare therapists and shared electronic health records enabling joined-up care.”
CQC inspection report, Nov 2022

“Cultural diversity of staff reflected the diverse needs of people using the service; language and cultural matching facilitated.”
CQC inspection report, Nov 2022

Inspection history

The trajectory matters as much as the latest rating.

Nov 2022
Good
London Borough of Hounslow Home Care (Community Recovery Service Plus) improved its overall rating from Requires Improvement to Good following a focused inspection of the Safe and Well-led key questions, having successfully remediated prior breaches of Regulat…
Apr 2020
Not rated
Sept 2017
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What London does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TW3 3EL in Hounslow. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW3

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